The file should be saved in JPEG format.The color should be 24 bits per pixel in sRGB color space.The image dimensions should be at least 600 x 600 pixels and 1200 x 1200 pixels at most.In case you want a digital passport photo for your online application, here are some additional requirements: You need to look straight into the camera.The applicant’s head must be between 1 and 1 ⅜ inches (2.5 to 3.5 cm) vertically.The size must be 2 x 2 inches (5 x 5 cm).
#Online passport photos professional#
Photography studios have good lighting and professional camera.A professional photographer will ensure that all passport requirements are properly met.If you’re taking the picture with your cell phone camera, it might not have a good quality.You might not have good lighting in your home.You might not be able to meet the requirements properly."Hitting these milestones and delivering as promised gives me great confidence for our future service provision. "It’s been really exciting to see so many teams collaborating and building on this to tackle the more complex customer journeys, as well as continuing to improve the core service. Philippa Manley, Deputy Director at HMPO, said: “Opening our digital customer service to first time adult passport applicants is another huge step forward. These new enhancements pave the way for the team to iterate and deliver more complex services, including first-time child and 0 to 11-year old renewal applications. The DCS team is now building on the service to let 12 to 15-year olds renew and replace their damaged passport online. It has also been shortlisted for 2 awards: the Best Customer Service Co-Creation/Collaboration category in the Institute of Customer Service UK Satisfaction Awards, and the Digital Award at the Civil Service Awards. So far, the service has been well received by users, with positive feedback comments. The person then gets an email with a link and reference number.Īfter using these to log in, the person answers some questions about the user and confirms that their photo is a true likeness of them. Instead, users give the name and email address of the person they would like to confirm their identity. In a significant development for HMPO, the new service removes the need for users to get the back of their photo signed by a friend or colleague (countersigning an application). Now, after answering some questions, they are shown a specific list of documents.Īs well as being better for the user, the clearer guidance reduces the caseworker load, with less time spent time spent asking, and waiting, for the right documents. The new service also simplified the guidance about what documents must be sent in to support an application.īefore, users had to figure out from tables what documents were relevant to them. The new service provides users with contextual guidance throughout the application journey.įor example, after answering some initial questions to confirm first-time passport status, users see step-by-step information about the process and what they’ll need to do at each stage. The Digital Customer Services (DCS) team at HMPO worked to improve all these pain points. This new service builds on the current digital renewal features which include the innovative photo upload tool, online declaration and clear guidance.īefore this new service, users were often confused about what documents they needed, attending interviews and the process of getting their identity confirmed, known as a countersignature. Now, users can also apply for their first adult British passport online. Since then, around 2 million online renewals have been completed.
Two years ago, HM Passport Office (HMPO) introduced a new digital service to allow British passport holders to renew their passport online.
0 kommentar(er)
